About the Client
A growing IT hardware servicing company providing repair and maintenance services, seeking a unified ERP platform to streamline operations, improve service delivery, and integrate finance, inventory, and CRM systems.
The Key Challenge
The company relied on multiple disconnected tools across departments, causing data inconsistencies, slow service workflows, and inefficient financial reconciliation.
Finance, service management, inventory, and sales operated on separate platforms, resulting in inconsistent data and operational inefficiencies.
Technicians and support teams tracked repair jobs manually, causing delays in updates, poor visibility into service status, and slower issue resolution.
Hardware parts inventory and billing processes lacked automation, increasing errors in stock tracking and GST-compliant invoicing.
Our Solution
Ovaku built a comprehensive ERP system integrating finance, inventory, CRM, and service management to automate workflows and provide real-time operational visibility.
Unified ERP Platform Architecture
Designed a centralized system integrating finance, CRM, inventory management, service workflows, and supply chain operations.
Automated Inventory and Billing System
Implemented real-time inventory tracking with automated GST-compliant invoicing and commission calculations.
Service Job Management Workflow
Developed a complete repair lifecycle system including technician assignment, job status updates, parts tracking, and service history management.
Result
The ERP platform significantly improved operational efficiency, accelerated service delivery, and eliminated data discrepancies while enabling real-time business visibility across departments.
Testimonial
